Our Terms and Conditions
This document describes the terms under which All Organised would be happy to help you.
Confidentiality
The decluttering and organisation process needs trust to work effectively. All Organised commits to complete confidentiality. It is our job to help you and not judge you. We do refer to client situations in general terms. It is often very helpful to discuss examples in context of other jobs and for our clients to know they are not alone in their situation. However any discussion is always depersonalised and our clients remain unidentifiable. We shall only reproduce testimonials and photographs with your written permission.
Best Advice
All advice and suggestions are given in good faith and it is your decision whether or not to accept and act on any advice given.
All Organised accepts no responsibility for those actions and the consequence that they may have. You, as our client, ultimately make every decision about what to keep or discard.
We shall not force you to discard items that are of importance to you. Our role is to facilitate the organisational process.
We shall do our best to ensure that any supplier or person (such as decorator, handyman or other workman or service) we recommend is suitably qualified and competent for the job. However, we will not be liable if their performances fall below an acceptable standard, nor for any loss or damage caused by any such supplier or skilled person. These charges will be payable by you.
Handling goods
We will take the greatest of care with your possessions but accidents can occur. All Organised will not be held liable for any damage to property or persons that occurs as a result of our work.
Whilst every effort and assistance will be given to help you dispose of your unwanted things, we are not able to move or dispose of large, heavy items. We will however be happy to arrange local resources to dispose of these items, and can include this service within your quotation should it be required.
All Organised will bag/box up all items decluttered at your property. We will not remove these items but are happy to advise on disposal or include a removal within your quotation. Please ask. Please note - Upon authorised removal of a client's possessions, such possessions cease to be client's property and All Organised has the right to dispose of said items in a charitable and environmentally friendly way.
All Organised are insured by Westminster Indemnity Ltd. A condition of our insurance is our clients accept full responsibility for items disposed of during the process. Signature of this document states your agreement.
Special Offers
Special offers or membership discounts may not be used in conjunction with any other offers.
Travel and Accommodation
Any services provided within 15 miles of Sevenoaks, Kent incur no travel expenses. Any travel outside this radius will be charged at 45p per mile per journey with the first 15 miles not charged for.
Working hours
Start time and an indication of the amount of time required will be discussed at point of booking. Should a session take less time than anticipated you will not be charged for hours not worked.
Should we be required to do any administration in the process such as correspondence via letters or emails, telephone calls or sourcing of requested items, you will be charged the usual hourly rate for these agreed tasks. We are happy to supply you with an itemized breakdown of how the time was used.
If a session covers lunch time we will provide our own lunch and usually take 30 minutes break in the car. You will not be charged for this break.
Intellectual Rights
Our logo was designed by Heloïse Byrne as a courtesy to her (and us); please do not copy our web page copy or logo without our written consent.
Cancellation
Cancellations are sometimes unavoidable. However, the client agrees that if they cancel an appointment giving less than three working days’ notice this may, at the discretion of All Organised, result in a 50% of a 6 hour day’s charge. At our discretion we may agree to credit any payments on account against a rebooking if the work is rescheduled within a 6 week period.
Payment terms
Charges for services will be invoiced upon booking. A 50% deposit is required to secure your booking the balance being payable on completion of the job. All payments should be made by BACS using the bank details shown on the invoice, or by cheque payable to All Organised.
Duty of Care
You will to the best of your ability, provide an environment that is safe for us to work in, and if possible, inform us in advance of unsafe situations both physical and interpersonal (i.e. un-boarded lofts, infection risk or infestation issues).
Please also notify us, if we don't already know, should there be any animals in the home or if we will have exposure to horse riding kit. All Organised reserves the right to do a risk assessment and to cancel a session should we deem the conditions presents an unsafe working environment.
Privacy Policy
We will disclose information to others if we believe that you or other individuals will be seriously harmed by non disclosure.
We will not pass your data to third parties for any marketing purposes. We will not use any information provided by you or pictures taken for the purpose of fulfilling our service to market our business on any social media platform or in mainstream or below the line media advertising.
It is our policy to permit destruction of correspondence and any other documentation after six years, unless alternative arrangements have been agreed in writing.
We will treat any information provided by you in confidence. We will only use the personal information you provide to us to provide the services. In providing the services we may need to speak to other professionals or service providers and will obtain your consent to do this. They will only process your personal data on our instructions and they must keep it confidential.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach should this be the case.
Your legal rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
